Our products are shipped via the most affordable mail carrier for the product weight. After you place an order online, it will take our team 1-5 business days to process your order. Once your order has been processed, you will receive confirmation and shipping information. If you have placed an order and have not received confirmation or shipping information after 5 business days, please contact us.
Returns & Exchanges
MAKE SURE YOUR ORDER QUALIFIES
Custom products are not subject to be returned.
Orders may be returned so long as:
The order is new and unopened
The order is returned within 15 days of receipt
The order was not purchased on final sale
RETURN YOUR ORDER & PACKING SLIP
Send your order, along with its original packing slip, to:
EVERGREEN SUMMER CO.
415 Newark Street 11C
Hoboken, NJ, 07030 USA
If you are looking to make an exchange for an item of equal or lesser value, please note which item(s) you would like to receive on your original packing slip.
Please keep the tracking number and any other relevant shipping information in the unlikely event we do not receive your return shipment.
Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable. Please note that refunds may take up to ten (10) business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.
Our goal is to provide quality products and excellent personal service to our valued customers.
Please let us know if there is anything we can do to improve our service at any time.